Customer Testimonials
great service department easy to work with very helpful and professional very friendly and great people to work and deal with
Fast, friendly, convenient service. Helpful advisors. Skilled technicians. The Franklin team keeps my vehicles in great shape and on the road.
The staff is very friendly, helpful, and professional. They are great to work with. The whole experience is good.
The staff is very nice and they are very easy to work with and get things done.
Friendly knowledgeable service in a timely manner. Always call if something unexpected shows up during service to discuss costs and options.
Very satisfied, good prompt service.
Don Franklin Chevrolet finally start treating me like a human being after four years I have done business with Chevrolet company. Not to mention I have purchased three cars in my past brand new cars, and paid them all off. And looking forward to do business again God willing 🙏, I want to thank Mr. Tim for taking out the time to ask me can he help me and not looking at the color of my skin, because I am a black American woman. Thank u Mr. Don Franklin for hiring a employee such as him everyone else just walk away ...
We were looking for a specific vehicle and Don Franklin was able to provide that. Everyone we worked with was extremely pleasant. All of our questions were answered completely. This is one of the few dealerships I have entered that I did not immediately feel pressured to buy. We were given time to talk privately with one another before making a decision. Everyone went above and beyond to walk us through the entire process and to explain the features on the vehicle we purchased. We will certainly check with Don Franklin first the next time we are in the market ...
Everyone is always friendly and makes you feel at home. Best Dealership around!!!
I love this dealership! Gary is awesome, super courteous & will get the job done. He will always reach out to you to let you know what’s going on with your car and will answer any question you have! The best dealership that will get the job done.
We live in Springfield and we prefer to come to DF in Campbellsville due to the friendly and trusting service.
Great experience in the service department. Everything was fast affordable and happy with the replacement of truck part. Nice folks.
Cars
Exceptional service!
Needed routine maintenance on my Buick. Service guy was extremely nice and polute. Definitely will be back for future maintenance
When I bought my vehicle it was dirty and I was told it would be cleaned up but it wasn't.
I’ve been a Don Franklin customer for over 20 years now. They have always been great to work with and have made things right any time there were issues. They really do stand behind what they sell. Great customer service!
Friendly and quick service. Very satisfied.
Fast, friendly service.
Very polite and efficient
Excellent Customer Service
Everyone was very helpful
Service Dept got my Tahoe in quickly and resolved my issue within a two how period. When completed, they delivered my vehicle to me! Thanks everyone for great customer service
Competent, friendly service
Got me in and out ahead of schedule.
Very professional and courteous. J and Becky were awesome.
The Service Team always greet us right away, review the work to be completed and provide professional and high quality results.
They treat you with respect and I trust them to do the maintenance on my vehicle.
Austin was great.
I arrived early for my appointment but they were able to take me right in. My service was performed quickly so I could get in and out fast. Everyone was very courteous and friendly.
I have never bought a new vehicle before and was nervous the entire way, but with the confidence, experience, and knowledge from all the people involved in our purchase made this entire experience so smooth. From the beginning of the process all the way to the end, signing the last papers. You couldn't have asked for a more hospitable team. Even when my wife showed up to pick up her new Suburban, the whole team was so nice to her and congratulating her. Her smile said it all. You can bet your bottom dollar that all our future purchases ...
I like that its fast and easy. I HAVE to say Roger Robertson Is the BEST car salesman... I have bought my last 2 cars with him and my recent purchase. He will do what he can to get you into the vehicle you want. He is the ONLY salesman I will deal with.Thank You yet again Roger for getting me into the car I wanted and you did not stop at finding me what I wanted!!! G.
We always take or 2021 kia to the kia dealer in somerset where we bought it, but they were book out till the 27 th , the guys at Chevy in Russell springs were able to get us in the 21 st , thank you
The people are great, the staff is very friendly and willing to help.
Quick friendly service. Great job on my vehicle every time.
Very good service .
Quick service neat and clean work
Fast and efficient!
I have purchased 4 vehicles from Don Franklin over the years and they have always delivered excellent customer service and easy to deal with.
nice people quick service experience
Easy to schedule & fast service.
We have always had the best experience with Don Franklin! Joe Lee is the BEST!!!
I always do my service at Don Franklin the Service crew and Campbellsville is very knowledgeable and efficient
Very professional and courteous.
Go see Blake or Gary for all your service needs! They both are very personable and knowledgeable.
Very excellent people help me find my ar and went above and beyond to help get my car to campbellsville. Where other dealers would not help
like the way they handle everything
We found our 22 Chevrolet Trail Boss online equipped with what we wanted. Paid a deposit and drove 200 miles to pick it up the next day with a Cashier's Check from our credit union. Truck was washed and fueled and ready to go.
They where great replaced fuse had no taillights hope that is all it is so far good oil change, and filter good customer service in out fast I really appreciated that my Husband has Dementia and gets irritated sitting to long Thanks again
Vehicle service started and finished on time.
Very helpful and nice. Answered all my questions to my satisfaction.
Friendly service
Always get treated respectful, everyone is professional and friendly. Get answers to any questions we may have.
Staff are very friendly and they done their job very well
Very nice people in the service department They know their job
Very kind, friendly, and fast and accurate service.
My experience with Don Franklin of Campbellsville was quite painless! The Jeep I bought was in extremely good condition and the Franklin team made sure everything was exactly as promised. The service department was also top notch and took care of me like I was family. 5 STARS.
pleasant experience with a most wonderful and professional staff. will definitely be a return customer.
It was an amazing experience from start to finish
I was in and out in an hour and a half, even though they were covered up. Friendly, courtesy, and polite. Very nice waiting area.
A nice service front desk staff. Can't wait to get my truck back. Nothing ever breaks down when you are ready. I will go back👍😁
Anthony is awesome!! He shows trust and respect which I very much appreciate. Thank you Anthony 🫶🏼
Gary Lambert in the Dodge/Chrysler service at the Campbellsville location is what keeps us using Don Franklin. His customer service skills, care, integrity, dedication and efficiency put him well above others. As long as he is there, we will continue using. With so many options out there these days in the automotive world, the treatment I receive will always be part of my consideration when utilizing a shop....the people truly make the experience.
Great place. Honest and efficient
Great 👍
The rep got right back with me to inform me it was sold! However it’s still on your website???
Took my Acadia in for service prior to a Memorial Day weekend trip out of state. Daron Vaughn always meets us with excellent service and such a positive personality. His expertise is unmatched. He is an incredible employee and an extremely valuable asset to the Don Franklin business. Both my husband and I are in our seventies, and we are always taken care of in the very best way!!!!!!!
Great service, good customer service
Everything went great. Anthony was very knowledgeable and helpful in helping us get the car that was best for us. The process was very smooth and easy.
Very quick and prompt service. I'm a very satisfied customer.
I stopped in at the service desk and talked to I believe Steve. He was extremely welcoming and went right in to action to help me even though I had no appointment. I needed a new key cut and coded to my vehicle and also a new key fob remote that also needed to be coded. They had what was needed and even though they were obviously busy they took the time to take care of the matter and send a happy customer on my way. The Service Advisor Brandon White was just as customer oriented and took great care ...
A little bit expensive but I think it done right
Everyone was professional and the work was done quickly.
Friendly people fast service
EXCELLANT! Everyone was helpful and courteous. Waiting area was clean and comfortable. Wait time was reasonable.
Everyone is always courteous and professional and wait time is minimal. Highly recommend Don Franklin!